Inhalt: | Service innovation is a young but prolific research field, with a rapidly increasing number of publications being dedicated to the area. This title explores the most significant articles that helped build and develop this field from a theoretical, empirical and methodological perspective. In this research review the authors examine how the 43 seminal articles selected address the key focuses of the subject, including the theories, nature and measurement of innovation in services as well as the role of knowledge intensive business services (KIBS) in client innovation and other concerns Jeremy Howells (2004), 'Innovation, Consumption and Services: Encapsulation and Combinatorial Role of Services' -- James Brian Quinn, Thomas L. Doorley and Penny C. Paquette (1990), 'Beyond Products: Services-Based Strategy' -- Peter W. Daniels and John R. Bryson (2002), 'Manufacturing Services and Servicing Manufacturing: Knowledge-Based Cities and Changing Forms of Production' -- Luis Rubalcaba (2006), 'Which Policy for Innovation in Services?' -- Benoît Desmarchelier, Faridah Djellal and Faïz Gallouj (2013), 'Environmental Policies and Eco-Innovations by Service Firms: An Agent-Based Model' Luis Rubalcaba, David Gago and Jorge Gallego (2010), 'On the Differences Between Goods and Services Innovation' -- Christopher J. Easingwood (1986), 'New Product Development for Service Companies' -- Ulrike De Brentani, (1989), 'Success and Failure in New Industrial Services' -- Jon Sundbo and Faïz Gallouj (2000), 'Innovation as a Loosely Coupled System in Services' -- Bo Edvardsson and Jan Olsson (1996), 'Key Concepts for New Service Development' -- Jon Sundbo (1997), 'Management of Innovation in Services' -- Marja Toivonen and Tiina Tuominen, (2009), 'Emergence of Innovations in Services' -- John Bessant and Howard Rush (1995), 'Building Bridges for Innovation: The Role of Consultants in Technology Transfer' -- William Baumol (2002), 'Services as Leaders and the Leader of the Services' -- Cristiano Antonelli (1998), 'Localized Technological Change, New Information Technology and the Knowledge-Based Economy: The European Evidence' -- Pim Den Hertog (2000), 'Knowledge-Intensive Business Services as Co-Producers of Innovation' -- Jeremy Howells (2006) 'Intermediation and the Role of Intermediaries in Innovation' -- Emmanuel Muller and Andrea Zenker (2001), 'Business Services as Actors of Knowledge Transformation: The Role of KIBS in Regional and National Innovation Systems' -- Simone Strambach (2008), 'Knowledge-Intensive Business Services (KIBS) as Drivers of Multilevel Knowledge Dynamics' -- Paul Windrum and Mark Tomlinson (1999), 'Knowledge-Intensive Services and International Competitiveness: A Four Country Comparison' -- Peter Wood (2002), 'Knowledge-Intensive Services and Urban Innovativeness' -- David Doloreux and Richard Shearmur (2012), 'Collaboration, Information and the Geography of Innovation in Knowledge Intensive Business Services' -- Sandra Vandermerwe and Juan Rada (1988), 'Servitization of Business: Adding Value by Adding Services' -- Valérie Mathieu (2001), 'Service Strategies Within the Manufacturing Sector: Benefits, Costs and Partnerships' Recommended readings (Machine generated): Richard Barras (1986), 'Towards a Theory of Innovation in Services' -- Marcela Miozzo and Luc Soete (2001), 'Internationalization of Services: A Technological Perspective' -- Ian Miles (2000), 'Services Innovation: Coming of Age in the Knowledge-Based Economy' -- Faïz Gallouj and Olivier Weinstein (1997), 'Innovation in Services' -- Erik J. de Vries (2006), 'Innovation in Services in Networks of Organizations and in the Distribution of Services' -- Paul P. Maglio and Jim Spohrer (2008), 'Fundamentals of Service Science' -- Ian Miles (1993), 'Services in the New Industrial Economy' -- Jean Gadrey, Faïz Gallouj and Olivier Weinstein (1995), 'New Modes of Innovation: How Services Benefit Industry' -- Richard Barras (1990), 'Interactive Innovation in Financial and Business Services: The Vanguard of the Service Revolution' -- Paul Windrum and Manuel Garçia-Goñi (2008), 'A Neo-Schumpeterian Model of Health Services Innovation' -- Faridah Djellal and Faïz Gallouj (2005), 'Mapping Innovation Dynamics in Hospitals' -- Lars Fuglsang and Flemming Sørensen (2011), 'The Balance Between Bricolage and Innovation: Management Dilemmas in Sustainable Public Innovation' -- Jean Hartley (2005), 'Innovation in Governance and Public Services: Past and Present' -- Anne-Mette Hjalager (2002), 'Repairing Innovation Defectiveness in Tourism' -- Christiane Hipp and Hariolf Grupp (2005), 'Innovation in the Service Sector: The Demand for Service-Specific Innovation Measurement Concepts and Typologies' -- Ina Drejer (2004), 'Identifying Innovation in Surveys of Services: A Schumpeterian Perspective' -- Bruce S. Tether and Abdelouahid Tajar (2008), 'The Organisational-Cooperation Mode of Innovation and its Prominence Amongst European Service Firms' -- Giulio Cainelli, Rinaldo Evangelista and Maria Savona (2006), 'Innovation and Economic Performance in Services: A Firm Level Analysis' -- Faridah Djellal, Dominique Francoz, Camal Gallouj, Faïz Gallouj and Yves Jacquin (2003), 'Revising the Definition of Research and Development in the Light of the Specificities of Services' |
