The trouble with trust : the dynamics of interpersonal trust building / Frédérique Six

Englisch

Cheltenham, U.K ; Northampton, Mass : Edward Elgar, 2005

1 Online-Ressource (xii, 195 p) : ill

Based on the author's Ph. D. thesis

Includes bibliographical references and index

Available in another form: ISBN 1845422902 (cased)

978-1-84542-687-3 : e-book

Weitere Ausgaben: 9781845422905 (hardback) (andere physische Form), 9781847206404 (pbk.) (andere physische Form), 1845422902 (cased) (andere physische Form)

DOI: 10.4337/9781845426873

*Trust ; Reliability ; Organizational behavior ; Interpersonal relations ; Cooperation

*Electronic books

Klassifikation der Library of Congress: HD58.7

Dewey Dezimal-Klassifikation: 658.3/145;

The Trouble with Trust poses the question: if trust is considered to be important for successful cooperation, why don't high-trust work relationships predominate? Part of the explanation, the author argues, is that it is particularly difficult to build and maintain trust in work relations. This book addresses this problem by providing an in-depth, multi-level empirical analysis of the process by which trust builds up and breaks down in the interaction between people within organizations

1. Introduction -- 2. Foundations for a theory of trust building -- 3. Methodology -- 4. Creating a trust-enhancing organizational context -- 5. Building interpersonal trust -- 6. Dealing with trouble -- 7. Conclusions