ISBN:
9789048139415
Language:
English
Pages:
Online-Ressource (XIII, 265p. 32 illus, digital)
Series Statement:
Professional and Practice-based Learning 6
Series Statement:
SpringerLink
Series Statement:
Bücher
Parallel Title:
Buchausg. u.d.T. Human fallibility
Keywords:
Applied psychology
;
Education
;
Education
;
Applied psychology
;
Errors
;
Fallibility
;
Fehler
;
Lernpsychologie
Abstract:
Christian Harteis
Abstract:
A curious ambiguity surrounds errors in professional working contexts: they must be avoided in case they lead to adverse (and potentially disastrous) results, yet they also hold the key to improving our knowledge and procedures. In a further irony, it seems that a prerequisite for circumventing errors is our remaining open to their potential occurrence and learning from them when they do happen. This volume, the first to integrate interdisciplinary perspectives on learning from errors at work, presents theoretical concepts and empirical evidence in an attempt to establish under what conditions professionals deal with errors at work productively in other words, learn the lessons they contain. By drawing upon and combining cognitive and action-oriented approaches to human error with theories of adult, professional, and workplace learning this book provides valuable insights which can be applied by workers and professionals. It includes systematic theoretical frameworks for explaining learning from errors in daily working life, methodologies and research instruments that facilitate the measurement of that learning, and empirical studies that investigate relevant determinants of learning from errors in different professions. Written by an international group of distinguished researchers from various disciplines, the chapters paint a comprehensive picture of the current state of the art in research on human fallibility and (learning from) errors at work.
Description / Table of Contents:
Human Fallibility; Series Editors' Foreword; Contents; Contributors; Chapter 1: The Ambiguity of Errors for Work and Learning: Introduction to the Volume; Perspectives on Errors at Work and Learning from Them; Overview of the Book; Scope and Audience; Organisation and Content; Part A: Errors, Their Learning Potential, and the Processes of Learning from Errors; Part B: Methodological Strategies; Part C: Learning from Errors in the Professions; Part D: Enabling Learning from Errors; References; Part I: Errors, Their Learning Potential, and the Processes of Learning from Errors
Description / Table of Contents:
Chapter 2: Errors and Learning from Errors at WorkErrors, Learning and Work; Performance and Errors at Work: The Social Dimension; Performance and Errors at Work: The Personal Dimension; Relational Basis for Understanding What Constitutes Errors at Work and Human Fallibility; Situational; Cultural; Personal; Learning from and Through Errors at Work; Workplaces Affordances; Personal Bases; References; Chapter 3: Tracing Outcomes of Learning from Errors on the Level of Knowledge; Introduction; Processes, Prerequisites and Outcomes of Learning from Errors
Description / Table of Contents:
What Can Be Learnt from Errors? Existing Results and Open QuestionsKnowledge-Based Error Anticipation; Transfer of Lessons Learned from Errors; Counter-Productivity of the Results of Learning from Errors; Negative Knowledge as an Outcome of Learning from Errors; Theoretical Conception; Acquisition of Negative Knowledge; Representation of Negative Knowledge; Application of Negative Knowledge; Challenges for Research on Negative Knowledge; Researching Employees' Error-Related Knowledge: Conceptual and Methodological Conclusions
Description / Table of Contents:
Consider the Embeddedness of Negative Knowledge in Structures of Experiential KnowledgeConsider the Embeddedness of Error-Related Knowledge in a Particular Sociocultural Context; Comparatively Focus on Two Ways to Externalise Knowledge: Verbalisation and Application in Practical Tasks; References; Chapter 4: Towards a Theory of Negative Knowledge (NK): Almost-Mistakes as Drivers of Episodic Memory Amplification; Negative Knowledge: To Know What Is Wrong Helps in Understanding What Is Right; Almost-Mistakes/Nearby-Mistakes/Near-Misses: A New Learning Framework; Previous Research
Description / Table of Contents:
Negative Knowledge: A Remembering TaskNegativity in Itself: Some Anthropological Considerations; Applauding Mistakes or Almost-Mistakes: On the Necessity of Demythologizing the "Right" Mistake; Fostering the Error Culture Through Near-Miss in Firms; Discussion; References; Chapter 5: Professional Knowledge Is (Also) Knowledge About Errors; Knowledge Is Power; Complex Professional Activities Are Not Free from Errors; How Knowledge Is (Undesirably) Affected: Inert Knowledge - Problems of Knowledge Application; Using Errors and Ambiguities as Starting Point to Reconsider the Concept of Knowledge
Description / Table of Contents:
Implications for the Practice of Knowledge-Intensive Professions
Note:
Description based upon print version of record
DOI:
10.1007/978-90-481-3941-5
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