ISBN:
1-88298-280-0
Language:
English
Pages:
xvii, 233 S. :
,
Ill.
DDC:
378.1/01
Keywords:
Universities and colleges Case studies Administration
;
Total quality management in higher education Case studies
;
Malcolm Baldrige National Quality Award
;
USA
;
Fallstudiensammlung
;
Fallstudiensammlung
Note:
Includes bibliographical references (p. 221-226) and index
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