ISBN:
9780230289895
,
0230289894
Language:
English
Pages:
Online-Ressource (312 p.)
,
4 figures, 7 3.
Edition:
Online-Ausg.
Edition:
Palgrave connect. Business & management collection
Parallel Title:
Druckausg.
DDC:
302.35
Keywords:
Personnel & human resources management
;
Operational research
;
Business and Management
;
Personnel & human resources management, bicssc
;
Operational research, bicssc
;
Business and Management, ukslc
;
Personnel & human resources management, thema
;
Operational research, thema
Abstract:
Emotionalizing Organizations and Organizing Emotions - Our Research Agenda PART I: EMOTIONALIZING ORGANIZATIONS Emotion in Organizations - A Critical Turn Beyond Scripts and Rules: Emotion, Fantasy and Care in Contemporary Service Work Organizational Conditions for Positive Emotions in the Workplace - the Example of Professional Elderly Care Emotions in the Hiring Procedure: How 'gut feelings' Rationalize Personnel Selection Decisions Empowerment as Interactions that Generate Self-confidence - an Emotion- Sociological Analysis of Organizational Empowerment Negative Acts and Bullying: Face-threatening Acts, Social Bonds and Social Place Organizations, Violations and their Silencing Emotions of Queuing: A Mirror of Immigrants' Social Condition PART II: ORGANIZING EMOTIONS Talking (and Silencing) Emotions: The Culture of Mobilization in the Italian Communist Party during the 1940s From Bureaucratic Agencies to Modern Service Providers: The Emotional Consequences of the Reformation of Labour Administration in Germany Learning by Listening: Emotional Reflexivity and Organizational Change in Childcare Emotional Neutrality as an Interactional Achievement: A Conversation Analysis of Primary Care Telenursing Organizational Regimes of Emotional Conduct
Abstract:
Delivers a strong contribution to the field of research on emotions in organizations offering original pieces of research. Uniting scholars from organization and management research and sociology, it conveys trans-disciplinary insights into the multidimensional 'nature' of emotion and its appearance in organizational structures and processes, Emotionalizing Organizations and Organizing Emotions delivers a strong contribution to the broadening field of research on emotions in organizations offering original pieces of work from the research front. With its trans-disciplinary and multiparadigmatic character, uniting scholars from organization and management research and sociology, it conveys deep insights into the multidimensional 'nature' of emotion and its appearance in organizations. The first part, Emotionalizing Organizations, highlights the role of emotions in organizational processes and structures, showing that feelings are instrumental to organizations and interwoven with work processes, for instance as an antecedent and a consequence of work in organizations. The second part, Organizing Emotions, details how organizational structures and processes contribute to the learning and control of emotion. It gives insights into specific emotional regimes and the application of emotion rules and resources, investigating how organizational structures and processes take effect on customers and employees, and how organizational members are urged into various emotional regimes
Abstract:
Electronic book text. - Epublication based on: 9780230250154, 2010
DOI:
10.1057/9780230289895
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