ISBN:
0585434247
,
9781597341073
,
159734107X
,
9780585434247
Language:
English
Pages:
xxiii, 210 p
,
ill
,
24 cm
Edition:
Boulder, Colo NetLibrary 2002 Online-Ressource E-Books von NetLibrary
Series Statement:
EBSCOhost eBook Collection
Parallel Title:
Erscheint auch als Everyone is a customer
Keywords:
Customer relations.
;
Customer relations
;
Customer relations
;
Customer relations.
;
Beziehungsmanagement
;
Kundenmanagement
;
Electronic books.
;
Electronic books.
;
Electronic books
;
Beziehungsmanagement
;
Kundenmanagement
;
Beziehungsmanagement
;
Kundenmanagement
Abstract:
Progressive companies claim to focus on customers, yet too few understand how to profitably deliver what their customers truly value. Award winning business architects, Jeffrey Shuman and Janice Twombly have developed a proven method for measuring the value of every relationship
Abstract:
Preliminaries; CONTENTS; Acknowledgments; Preface; Introduction; 1 The Collaboration Imperative; 2 Collaborative Communities; 3 Everyone Is a Customer; 4 It's All about Relationships; 5 Not All Relationships Are the Same; 6 Deciding Who to Dance With; 7 Measuring the Value of Every Relationship; 8 Building Trusting, Purposeful, Win-Win Relationships; 9 Using Relationship Currencies to Achieve Your Goals; 10 How You Do Business in the Era of Collaborative Business; References; Index; About the Authors
Description / Table of Contents:
Preliminaries; CONTENTS; Acknowledgments; Preface; Introduction; 1 The Collaboration Imperative; 2 Collaborative Communities; 3 Everyone Is a Customer; 4 It's All about Relationships; 5 Not All Relationships Are the Same; 6 Deciding Who to Dance With; 7 Measuring the Value of Every Relationship; 8 Building Trusting, Purposeful, Win-Win Relationships; 9 Using Relationship Currencies to Achieve Your Goals; 10 How You Do Business in the Era of Collaborative Business; References; Index; About the Authors.
Note:
Includes bibliographical references (p. 199-201) and index
,
Electronic reproduction, Boulder, Colo : NetLibrary, 2002
URL:
Volltext
(Deutschlandweit zugänglich)
URL:
Volltext
(Deutschlandweit zugänglich)
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