ISBN:
9780814434000
,
0814434002
Language:
English
Pages:
1 online resource (1 volume)
,
illustrations
Keywords:
Leadership
;
Employee motivation
;
Corporate culture
;
Electronic books
;
Electronic books ; local
Abstract:
Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than "good employees". . . these are "hidden leaders". . . and they are critical to an organization's long-term success. Managers today need to make the most of all their resources-and The Hidden Leader shows them how to recognize and cultivate these talented but under utilized employees, who: Demonstrate integrity • Lead through authentic relationships • Focus on results • Work from clear customer purpose • Fulfill the value promise of the company Supported by real-world examples of hidden leaders in action-and QR codes readers can scan for instant access to online assessments-the book helps managers discover these secret saviors and enable them to deliver even greater value to customers.
Note:
Includes bibliographical references and index. - Description based on online resource; title from title page (Safari, viewed January 28, 2015)
URL:
https://learning.oreilly.com/library/view/-/9780814433997/?ar
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