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  • 1
    Online Resource
    Online Resource
    Upper Saddle River, N.J. : Wharton School Pub. | Boston, Mass. :Safari Books Online
    ISBN: 9780768681604 , 076868160X
    Language: English
    Parallel Title: Erscheint auch als
    Keywords: Southwest Airlines Co ; Management ; Airlines ; United States ; Management ; Customer relations ; United States ; Customer services ; United States ; Electronic books ; local
    Abstract: People matter most. Everyone knows that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. No wonder so many fail and how others focused on doing the right thing can remain profitable and growth-oriented for decades. James Parker shows why "doing the right thing" isn't just naïve "feel-goodism": it's the most powerful rule for business success. Parker's stories won't just convince readers: they'll move them. He tells how, after 9/11, Southwest made three pivotal decisions: no layoffs, no pay cuts, and "no-penalty, no-questions-asked refunds" for any customer wanting them. The result: Southwest's revenue passenger miles for 4Q01 dropped by only 0.5%, and its market cap soon exceeded all its major competitors combined. These pivotal decisions grew naturally from its culture of mutual respect and trust: Parker reveals how that culture developed, offering deeply personal insights into the principles that can make any team, organization or company strong. Discover how great leaders are found at every level, "hire for attitude and train for skills," achieve unparalleled teamwork, and actually make work fun. Powerful and inspirational, Do the Right Thing proves that if one wants to build a great business, people really do matter most.
    Note: Includes index
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  • 2
    ISBN: 9780133442366 , 0133442365
    Language: English
    Pages: 1 online resource (4 v. in 1) , ill.
    Edition: 2nd ed.
    Keywords: Huntsman, Jon M ; Southwest Airlines Co ; Management ; Leadership ; Moral and ethical aspects ; Business ethics ; Success in business ; Moral and ethical aspects ; Airlines ; United States ; Management ; Customer relations ; United States ; Customer services ; United States ; Executives ; Conduct of life ; Businessmen ; United States ; Biography ; Leadership ; Electronic books ; Electronic books ; local
    Abstract: A brand new collection of expert advice on becoming a more successful and ethical leader... 4 authoritative books, now in a convenient e-format, at a great price! 4 authoritative eBooks bring together today's best advice on leading with passion, inspiration, ethics, and charisma - and succeeding! This brand new eBook collection will help you lead with passion, inspiration, and honor - and win! Moral Intelligence 2.0 reveals why the best-performing companies have leaders who actively apply moral values to achieve enduring personal and organizational success. Using many new examples and real case studies and new interviews with key business leaders, Doug Lennick and Fred Kiel identify connections between moral intelligence and higher levels of trust, engagement, retention, and innovation. You'll find specific guidance on moral leadership in both large organizations and entrepreneurial ventures, and a new, practical, step-by-step plan for measuring and strengthening every component of moral intelligence in business. Next, in Do the Right Thing, former Southwest CEO James F. Parker shows why "doing the right thing" isn't just naïve "feel-goodism": it's the most powerful rule for business success.: Parker reveals how Southwest's extraordinary culture of mutual respect and trust developed, offering deeply personal insights into principles that can make any team, organization or company strong. You'll discover how great leaders are found at every level, "hire for attitude and train for skills," achieve unparalleled teamwork, and actually make work fun. In the updated edition of his national best-seller Winners Never Cheat, Jon Huntsman proves that you can succeed at the highest levels, without sacrificing the principles that make life worth living. This book is about remembering why you work, and why you were chosen to lead. It's about finding the bravery to act on what you know is right, no matter what you're up against. It's about winning - the right way . Finally, in Ultimate Leadership. Russell E. Palmer helps you shape your leadership approach to your unique challenges, contexts, and organizations, without compromising what matters most. Palmer--who has had highly successful careers leading one the world's largest accounting firms, as Dean of the Wharton School, and as an entrepreneur--helps you identify the leadership model most appropriate for your environment, and how to lead accordingly. You'll learn better ways to lead equals, help organizat...
    Note: A compilation of four Prentice Hall titles. - Includes bibliographical references and indexes. - Description based on online resource; title from title page (Safari, viewed July 2, 2013)
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  • 3
    Online Resource
    Online Resource
    Upper Saddle River, N.J. : FTPress Delivers
    ISBN: 9780132312493 , 0132312492
    Language: English
    Pages: 1 online resource ([8] p.)
    Keywords: Southwest Airlines Co ; Profit-sharing ; Industrial relations ; Employees ; Attitudes ; Communication in management ; Electronic books ; local
    Abstract: "This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (ISBN: 9780132343343) by James F. Parker. How to get employees to think like owners (stock helps, but it's just part of the story--here's the whole story). Southwest employees, as a group, are probably the airline's largest single shareholder: they don't just think like owners; they actually are owners"--Resource description page.
    Note: Description based on resource description page (viewed Sept. 28, 2010). - "An e-burst of inspiration from the best books"--Cover
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  • 4
    Online Resource
    Online Resource
    Upper Saddle River, N.J. : FTPress Delivers
    ISBN: 9780132312806 , 0132312808
    Language: English
    Pages: 1 online resource ([7] p.)
    Keywords: Teams in the workplace ; Industrial relations ; Employees ; Attitudes ; Communication in management ; Electronic books ; local
    Abstract: "This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (ISBN: 9780132343343) by James F. Parker. Why teamwork across organizational boundaries is even more important than you realize--and how you can promote it"--Resource description page.
    Note: Description based on resource description page (viewed Sept. 28, 2010). - "An e-burst of inspiration from the best books"--Cover
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  • 5
    Online Resource
    Online Resource
    Upper Saddle River, N.J. : FTPress Delivers
    ISBN: 9780132312530 , 0132312530
    Language: English
    Pages: 1 online resource ([6] p.)
    Keywords: Southwest Airlines Co ; Management ; Employee selection ; Employees ; Attitudes ; Electronic books ; local
    Abstract: "This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (ISBN: 9780132343343) by James F. Parker. What you can learn from Southwest Airlines about recruiting and hiring: how to get the best without necessarily paying the most!"--Resource description page.
    Note: Description based on resource description page (viewed Sept. 21, 2010). - "An e-burst of inspiration from the best books"--Cover
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  • 6
    Online Resource
    Online Resource
    Upper Saddle River, N.J. : FTPress Delivers
    ISBN: 9780132312516 , 0132312514
    Language: English
    Pages: 1 online resource ([4] p.)
    Keywords: Southwest Airlines Co ; Management ; Job satisfaction ; United States ; Employees ; Attitudes ; Customer relations ; United States ; Customer services ; United States ; Electronic books ; local
    Abstract: "This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (ISBN: 9780132343343) by James F. Parker. People who enjoy their work do it better. They work harder. They deliver better customer service. They come up with new ideas. How to make hard work fun and reap the benefits, throughout your organization"--Resource description page.
    Note: Description based on resource description page (viewed Sept. 13, 2010). - "An e-burst of inspiration from the best books"--Cover
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  • 7
    Online Resource
    Online Resource
    Upper Saddle River, N.J. : FTPress Delivers
    ISBN: 9780132312479 , 0132312476
    Language: English
    Pages: 1 online resource ([8] p.)
    Keywords: Industrial relations ; Creative thinking ; Employees ; Attitudes ; Communication in management ; Electronic books ; local
    Abstract: "This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (ISBN: 9780132343343) by James F. Parker. Your employees' wild ideas: they're one of your greatest resources for business transformation!"--Resource description page.
    Note: Description based on resource description page (viewed Sept. 14, 2010). - "An e-burst of inspiration from the best books"--Cover
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