ISBN:
9781351400114
Language:
English
Pages:
1 online resource (263 pages)
Parallel Title:
Erscheint auch als
DDC:
302.35
Keywords:
Conflict management
;
Interpersonal conflict
;
Interpersonal relations
;
Professional employees-Psychology
;
Electronic books
Abstract:
Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Foreword -- Preface -- Acknowledgements -- 1 On being a professional -- 2 Head, heart and gut: head â brain and mind -- 3 Head, heart and gut: heart â emotions -- 4 Head, heart and gut: gut â intuition -- 5 The hidden power of the unconscious -- 6 The amygdala hijack: triggers and strategies -- 7 Understanding personality -- 8 Empathy, attunement and professional boundaries -- 9 Professional relationships and expectations -- 10 Enhancing professional relationships: communication and other interpersonal skills -- 11 Balancing professional and systemic tensions -- 12 High conflict personalities -- 13 Difficult people -- 14 Uncertainty, risk and imperfection -- 15 Negotiation -- 16 Conflict and disputes: management and resolution -- 17 Beyond technique -- 18 Support needs and resources -- 19 Transitions and endings -- Bibliography -- Index
Note:
Description based on publisher supplied metadata and other sources
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