Your email was sent successfully. Check your inbox.

An error occurred while sending the email. Please try again.

Proceed reservation?

Export
  • 1
    Online Resource
    Online Resource
    Customer Discrimination in the Workplace : Evidence from Online Sales (2022)
    Washington, D.C : The World Bank
    Details
    Language: English
    Pages: 1 Online-Ressource (38 pages)
    Parallel Title: Erscheint auch als Kelley, Erin Customer Discrimination in the Workplace: Evidence from Online Sales
    Keywords: Bias ; Corporate Social Responsibility ; Customer Preference for Men ; Customer Service Workers ; Gender ; Gender and Law ; Gender and Social Development ; Gender Biased Hiringpractices ; Gender Discrimination ; Gender Monitoring and Evaluation ; Identity-Based Discrimination ; Labor ; Labor Market Discrimination ; Online Sales Agents ; Private Sector Development ; Worker Productivity Measurement ; Workplace Discrimination
    Abstract: Many workers are evaluated on their ability to engage with customers. This paper measures the impact of gender-based customer discrimination on the productivity of online sales agents working across Sub-Saharan Africa. Using a novel framework that randomly varies the gender of names presented to customers without changing worker behavior, we find that the assignment of a female-sounding name leads to 50 percent fewer purchases by customers. The results appear to be driven by relatively lower interest in engaging with female workers. Since worker productivity informs firm hiring, pay, and promotion decisions, these results are important for understanding the persistence of identity-based discrimination in the labor market
    DOI: 10.1596/1813-9450-10228
    URL: lizenzpflichtig
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
  • 2
    Online Resource
    Online Resource
    The Psychosocial Value of Employment : Evidence from a Refugee Camp (2022)
    Washington, D.C : The World Bank
    Details
    Language: English
    Pages: 1 Online-Ressource (75 pages)
    Parallel Title: Erscheint auch als Hussam, Reshmaan The Psychosocial Value of Employment: Evidence from a Refugee Camp
    Keywords: Communities and Human Settlements ; Displaced Persons ; Employment ; Employment of Refugees ; Gender ; Gender and Social Development ; Health, Nutrition and Population ; Human Migrations and Resettlements ; Informal Jobs ; Involuntary Resettlement ; Labor Markets ; Mental Health ; Psychosocial Value of Employment ; Psychosocial Well-Being ; Refugee Well-Being ; Voluntary and Involuntary Resettlement
    Abstract: Employment may be important to well-being for reasons beyond its role as an income source. This paper presents a causal estimate of the psychosocial value of employment in refugee camps in Bangladesh. The study involves 745 individuals in a field experiment with three arms: a control arm, a weekly cash arm, and an employment arm of equal value. The findings show that employment raises psychosocial well-being substantially more than cash alone, and 66 percent of the employed are willing to forego cash payments to continue working temporarily for free. Despite material poverty, the individuals in the sample both experience and recognize the nonmonetary, psychosocial value of employment
    DOI: 10.1596/1813-9450-10138
    URL: lizenzpflichtig
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
    Online Resource
    MPI Ethno. Forsch.
Close ⊗
This website uses cookies and the analysis tool Matomo. More information can be found here...