Your email was sent successfully. Check your inbox.

An error occurred while sending the email. Please try again.

Proceed reservation?

Export
  • 1
    Language: English
    Pages: 1 online resource (1 streaming video file (35 min., 2 sec.)) , digital, sound, color
    Keywords: Career development ; Business communication ; Success in business ; Business networks ; Electronic videos ; local
    Abstract: "We've all been students, but nowhere in our formal education were we taught how to work with others or make successful connections... skills which are absolutely critical to our professional success. Jeff Havens's Professional Excellence fills that gap, bringing together crucial knowledge anyone can use to excel. If you want to be the best you can be--or help your employees do the same--this complete video course is exactly what you need. One of North America's leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute--and never forget his crucial takeaways. In 35 minutes of powerfully compelling video, Havens shows how to behave appropriately at work... be more positive, avoid inappropriate conversations, and use nonverbal communication more effectively... use technologies like the Internet, email, and speakerphones appropriately... make business contacts, meet groups of people, and network more successfully. There's never been a faster, better route to outstanding performance: just watch!"--Resource description page.
    Note: Title from title screen (viewed December 21, 2015). - Date of publication and publisher's name from resource description page
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
  • 2
    ISBN: 9780134463582 , 0134463587
    Language: English
    Pages: 1 online resource (1 volume) , illustrations
    Keywords: Career development ; Business communication ; Success in business ; Business networks ; Electronic books ; Electronic books ; local
    Abstract: Includes Complete Participant & Instructor Workbooks! Overview Your fast, fun resource for becoming more professionaland successful: the perfect complement to Jeff Havens's Professional Excellence video course! Description We've all been students, but nowhere in our formal education were we taught how to work with others or make successful connections... skills which are absolutely critical to our professional success. Jeff Havens's Professional Excellence fills that gap,bringing together tools, resources, and knowledge anyone can use to excel. If you want to be the best you can be - or help your employees do the same - this is exactly what you need. One of North America's leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute - and never forget his crucial takeaways. Designed to complement Havens's separate video course (ISBN: 9780134464664), this package contains a 82-page Participant Workbook, combining summaries, room for notes, and powerful questions for assessing and improving professionalism. Coverage includes: how to behave appropriately at work... how to be more positive, avoid inappropriate conversations, and use nonverbal communication more effectively... how to use technologies like the Internet, email, and speakerphones appropriately... how to make business contacts, meet groups of people, and network more successfully. Perfect for HR pros, trainers, and coaches, this package also includes a 72-page Instructor's Guide, packed with step-by-step instructions for maximizing each lesson's effectiveness and entertainment. No additional materials or pre-work necessary: just follow the instructions, and in less than 5 minutes you'll be ready to teach this course! About the Instructor Jeff Havens is one of North America's most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we'll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune® 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he...
    Note: Description based on online resource; title from title page (Safari, viewed December 29, 2015)
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
  • 3
    ISBN: 9780134195193 , 0134195191
    Language: English
    Pages: 1 online resource (1 volume) , illustrations
    Parallel Title: Erscheint auch als
    Keywords: Personnel management ; Diversity in the workplace ; Management ; Intergenerational relations ; Employee motivation ; Electronic books ; Electronic books ; local
    Abstract: A SIMPLER, SMARTER WAY TO MANAGE GENERATIONAL DIFFERENCES IN THE WORKPLACE Forget complex multi-generation models nobody can use! Discover useful solutions rooted in enduring human psychology Improve communication, productivity, loyalty, career planning, and innovation For all executives, HR pros, talent strategists, and entrepreneurs Millennials. Gen X. Boomers. The "Greatest Generation." How do you get them all working together? It isn't nearly as complicated as the "experts" claim. You just need to understand one simple dynamic that's as old as the human race: there's us , and there's everyone else . Jeff Havens clears away the foolishness so often associated with managing multi-generation workplaces, and gives you a simple, sensible framework for resolving every generational issue you'll ever face. Havens shows why workplaces have always presented "us vs. them" dynamics based on age and experience, and always will. Then, he offers practical solutions for specific intergenerational issues associated with loyalty, work ethic, innovation, change, and career advancement. Ready to get past stereotypes and promote vibrant collaboration across all generations? Then you're ready for Us vs. Them . For 30 years, discussions about generational differences at work have grown increasingly complex and frustrating. "Experts" have identified three , four , now even five distinct workplace generations-each allegedly unique and requiring their own management approach. If you buy all that, then it follows that the more generations you bring aboard, the tougher it is to collaborate productively. But the conventional wisdom is 100% wrong. It isn't so complicated-or difficult. In Us vs. Them , Jeff Havens offers a simpler, more intuitive model-and most importantly, actionable solutions. Based on his internationally acclaimed keynote presentation, Us vs. Them will simplify your workplace in ways you didn't think were possible. Think of two generations, not five: Older, more experienced workers and their Younger, less experienced counterparts. Suddenly, you can frame generational issues more sensibly-and find simple solutions to problems that once seemed intractable. Us vs. Them addresses the root psychological causes of generational tension at work: causes based in the hardwired human tendency to see others as "one of us" or as "one of them." This dynamic has existed forever , and it always will. Once you understand it, you can learn to manage it...and when anothe...
    Note: Includes index. - Description based on print version record
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
  • 4
    Online Resource
    Online Resource
    [Place of publication not identified] : Jeff Havens Company
    ISBN: 9780134463667 , 0134463668
    Language: English
    Pages: 1 online resource (1 volume)
    Keywords: Customer services ; Customer relations ; Electronic books ; Electronic books ; local
    Abstract: Includes Complete Participant & Instructor Workbooks! Overview Your fast, fun resource for delivering outstanding customer service: the perfect complement to Jeff Havens's Customer Service video course! Description In an era where many companies offer similar products and services at similar prices, it's hard to stand out. But if you offer the best customer service around, you'll win loyal customers who keep coming back, and tell their friends to do the same. If that sounds great to you, Jeff Havens's Customer Service brings together all the knowledge you'll need to deliver outstanding customer service, and help others do it, too! One of North America's leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute - and never forget his crucial takeaways. Designed to complement Havens's separate video course (ISBN: 9780134464565), this package contains a 78-page Participant Workbook combining summaries, room for notes, and powerful questions for assessing how you're delivering customer service now, and identifying ways to improve. Havens explains how to create a physical or online environment that attracts and engages the best customers... how to practice the personal qualities that lead to successful customer interactions... how to use active listening and eye contact to connect with customers... how to recognize and avoid ineffective customer service techniques... how to uncover small details and improvements that can make customers happy... how to deal with irate customers... why processes are important, and when to consider out-of-the-box approaches to helping a customer. Perfect for HR pros, trainers, and coaches, this package also containsa 66-page Instructor's Guide, packed with step-by-step instructions for maximizing each lesson's effectiveness and entertainment. No additional materials or pre-work necessary: just follow the instructions, and in less than 5 minutes you'll be ready to teach this course! About the Instructor Jeff Havens is one of North America's most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we'll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has...
    Note: Description based on online resource; title from title page (Safari, viewed December 29, 2015)
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
  • 5
    Online Resource
    Online Resource
    [Place of publication not identified] : Jeff Havens Company
    ISBN: 9780134463629 , 0134463625
    Language: English
    Pages: 1 online resource (1 volume)
    Keywords: Leadership ; Electronic books ; Electronic books ; local
    Abstract: Includes Complete Participant & Instructor Workbooks! Overview Your fast, fun, and complete video/workbook guide to succeeding as a new leader: the perfect complement to Jeff Havens's Emerging Leaders video course! Description You've identified your company's rising stars... maybe you're one of them! Either way, you know new leaders are excited at the opportunity to lead - and they wonder just what it'll take to succeed. In Emerging Leaders , Jeff Havens brings together all the tools, resources, and knowledge anyone needs to become the kind of leader others want to follow! One of North America's leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute - and never forget his crucial takeaways. Designed to complement Havens's separate video course (ISBN: 9780134465470), this package contains a 72-page Participant Workbook combining summaries, room for notes, and powerful questions for assessing attitudes and identifying ways to improve. Havens shows new leaders how to prepare physically and mentally for a new leadership role... how to interact more effectively with the people they're leading... how to develop a vision for your team or organization... how to strengthen long-term thinking skills... how to handle mistakes and failures... how to motivate people the right way... how to execute! Perfect for HR pros, trainers, and coaches, this package also contains a 68-page Instructor's Guide, packed with step-by-step instructions for maximizing each lesson's effectiveness and entertainment. No additional materials or pre-work necessary: just follow the instructions, and in less than 5 minutes you'll be ready to teach this course! About the Instructor Jeff Havens is one of North America's most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we'll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune® 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he lives in Michigan with his wife, Laura, and their dog...
    Note: Description based on online resource; title from title page (Safari, viewed December 29, 2015)
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
  • 6
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : Pearson | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (1 video file, approximately 23 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local
    Abstract: The fast, fun, and complete video guide to delivering outstanding customer service! Description In an era where many companies offer similar products and services at similar prices, it’s hard to stand out. But if you offer the best customer service around, you’ll win loyal customers who keep coming back, and tell their friends to do the same. If that sounds great to you, this complete video course is exactly what you need. Jeff Havens’s Customer Service brings together all the knowledge anyone needs to deliver outstanding customer service, and help others do it, too! One of North America’s leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minuteand never forget his crucial takeaways. Now, in 25 minutes of powerfully compelling video, Havens covers everything customer service professionals and managers need to know: how to create a physical or online environment that attracts and engages the best customers… how to practice the personal qualities that lead to successful customer interactions… how to use active listening and eye contact to connect with customers… how to recognize and avoid ineffective customer service techniques… how to uncover small details and improvements that can make customers happy… how to deal with irate customers… why processes are important, and when to consider out-of-the-box approaches to helping a customer. There’s never been a quicker way to improve your customer service: just watch! About the Instructor A former teacher and stand-up comedian, Jeff Havens has become one of North America’s most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we’ll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune® 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he lives in Michigan with his wife, Laura, and their dog, Pancake. He is author of Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation, and...
    Note: Online resource; Title from title screen (viewed December 10, 2015)
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
  • 7
    Online Resource
    Online Resource
    [Erscheinungsort nicht ermittelbar] : Pearson | Boston, MA : Safari
    Language: English
    Pages: 1 online resource (1 video file, approximately 19 min.)
    Edition: 1st edition
    Keywords: Electronic videos ; local
    Abstract: The fast, fun, and complete video guide to succeeding as a new leader! Description You’ve identified your company’s rising stars…maybe you’re one of them! Either way, you know new leaders are excited at the opportunity to leadand they wonder just what it’ll take to succeed. In Emerging Leaders , Jeff Havens brings together all the knowledge anyone needs to become the kind of leader others want to follow. One of North America’s leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minuteand never forget his crucial takeaways. Now, in 20+ minutes of powerfully compelling video, Havens covers everything new leaders need to know up front: how to prepare physically and mentally for a new leadership role…how to interact more effectively with the people you’re leading…how to develop a vision for your team or organization…how to strengthen your long-term thinking skills…how to handle mistakes and failures…how to motivate people the right way…how to execute! There’s no faster way to supercharge your leadership skills: just watch! About the Instructor A former teacher and stand-up comedian, Jeff Havens has become one of North America’s most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we’ll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune® 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he lives in Michigan with his wife, Laura, and their dog, Pancake. He is author of Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation, and Embrace Change. For more information, visit www.jeffhavens.com . Skill Level Beginner Intermediate What You Will Learn How to prepare both physically and mentally for a new leadership role How to apply successful techniques for interacting effectively with the people you’re leading How to bring more vision and deeper long-term thinking to your work as a leader How to overcome the mistakes every ...
    Note: Online resource; Title from title screen (viewed December 4, 2015)
    Library Location Call Number Volume/Issue/Year Availability
    BibTip Others were also interested in ...
Close ⊗
This website uses cookies and the analysis tool Matomo. More information can be found here...