ISBN:
9780071759298
,
0071759298
Language:
English
Pages:
1 online resource (1 v.)
Edition:
2nd ed.
Series Statement:
Perfect phrases
Parallel Title:
Erscheint auch als
Keywords:
Customer services
;
Customer services ; Terminology
;
Electronic books
;
Health
;
Electronic books ; local
Abstract:
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers
Note:
Description based on print version record
URL:
https://learning.oreilly.com/library/view/-/9780071745062/?ar
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