ISBN:
9781139162548
Language:
English
Pages:
1 Online-Ressource (xiv, 272 Seiten)
Series Statement:
Studies in interactional sociolinguistics 33
Parallel Title:
Erscheint auch als Garcia, Angela Cora How mediation works
DDC:
303.6/9
Keywords:
Mediation
;
Conflict management
;
Mediation.
;
Conflict management.
;
Mediation
;
Conflict management
;
Mediation
;
Konfliktregelung
;
Soziolinguistik
Abstract:
Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals. This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants.
Note:
Title from publisher's bibliographic system (viewed on 29 Jul 2019)
DOI:
10.1017/9781139162548
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